Terms of Service

Last updated: May 2, 2026 Operator: jmBABE Collective LLC, a Florida LLC ("Voilà LOCAL," "we," "us") Contact: jennifer@voila-local.com

By using Voilà LOCAL, you agree to these Terms. If you don't agree, please don't use the platform.

1. What Voilà LOCAL is

Voilà LOCAL is a discovery platform that connects local businesses with their community. We help users find local deals, last-minute openings, events, and services. We are not a marketplace. We do not buy, sell, or process consumer-to-business transactions.

When a Local user claims a deal:

We notify the business
We provide a confirmation code
The Local pays the business directly when they arrive
We are not a party to that transaction

2. Who can use Voilà

You must be 18 or older
You must provide accurate information during signup
One account per person (no duplicate accounts)
Businesses must legitimately operate the businesses they list

3. User accounts and roles

There are 5 user types, each with different rules:

Locals (consumers)

Free to use
Can save deals, follow businesses, claim deals, leave reviews
Reviews must be honest and based on actual experiences
Cannot resell, transfer, or commercialize claimed deals

Businesses

Pay a monthly SaaS fee ($9.99 / $19.99 / $29.99)
Must honor the deals they post (or update/remove them)
Set their own redemption policies (cancellation, no-show, etc.)
Are responsible for taxes on revenue earned through their business
May not post misleading, illegal, or harmful listings

Creators

Pay a monthly SaaS fee ($59.99 / $89.99 / $129.99)
Voilà takes a platform fee on partnership earnings (8-15% by tier)
Must disclose paid partnerships per FTC rules
Content must comply with platform community standards

Affiliates

See AFFILIATE_AGREEMENT.md for full terms
Earn commissions on businesses they sign up
Independent contractors (1099)

Admin

Voilà operations only (Jennifer + designated team)

4. Communications & Consent

Email

By creating an account, you consent to receive:

Transactional emails (booking confirmations, account notices, password resets) — required, cannot opt out while account is active
Marketing emails (weekly digests, special announcements) — optional, you can unsubscribe anytime via the footer link in every email

We comply with the CAN-SPAM Act.

SMS / Text messages

We will not send you SMS messages unless you explicitly opt in by:

Checking the SMS consent box at signup, OR
Toggling SMS on in Settings → Notifications, OR
Replying YES or START to a Voilà message

By opting in, you consent to receive automated text messages from +1 315-709-1555 related to your account activity (deal confirmations, reminders, business notifications, affiliate payouts).

Message and data rates may apply. Standard frequency is ~2-12 messages per month depending on your user type and activity. Reply STOP anytime to cancel. Reply HELP for assistance.

See our SMS Policy for complete details.

5. Subscriptions and billing

For Businesses and Creators

Subscriptions auto-renew monthly via Stripe
You can cancel anytime; cancellation takes effect at the end of the current billing period
No refunds for partial months unless required by law
We may change prices with 30 days' notice

Free trials

Promo code V0ILA6 grants 14 days free of Premiere
Cancellation before the trial ends = no charge
You will be charged automatically when the trial ends unless you cancel

Failed payments

If your card fails, we'll retry 3 times over 7 days
After 7 days of failed attempts, your subscription pauses
You can update your payment method anytime in Settings

6. The Deal Claim Process (NO PAYMENT TO VOILÀ)

When a Local claims a deal:

No money is processed by Voilà. We connect you to the business.
The Local pays the business directly upon arrival, by cash/card/whatever the business accepts.
The business sets their own cancellation, refund, and no-show policies.
Disputes between Locals and businesses are between them; Voilà will help mediate but is not a party.

What businesses agree to

Honor the deal as posted (or void it before someone claims it)
Provide service in good faith
Set clear redemption rules
Handle their own refunds, no-shows, and customer service

What Locals agree to

Show up if you claim a deal (or cancel through the app)
Pay the business per their stated terms
Leave honest reviews based on actual experience

7. Acceptable use

You may NOT:

Use Voilà for illegal activities
Post fraudulent, misleading, or fake content
Harass, threaten, or harm other users
Scrape, copy, or republish our platform's content
Use automated tools (bots, scrapers) without written permission
Share your account or sell access
Reverse-engineer the platform
Use the platform to spam, phish, or solicit Voilà users outside of platform-sanctioned messaging

We may suspend or terminate accounts that violate these rules.

8. Intellectual property

The Voilà brand, logo, design, and code are our property
The content you post (listings, reviews, photos) is yours; you grant us a worldwide, royalty-free, non-exclusive license to display, distribute, and promote it within Voilà LOCAL
Reviews are public and may be quoted in marketing
Removing your content from Voilà revokes this license going forward (but cached/archived copies may persist)

9. Affiliate commissions

See AFFILIATE_AGREEMENT.md in /05_Affiliate_Dashboard/onboarding/ for full affiliate terms.

Summary:

20% initial commission, paid weekly
5-15% renewal commissions, paid monthly
30-day clawback if customer cancels
$50 minimum payout
1099 issued for earnings over $600/year

10. Disclaimers

VOILÀ LOCAL IS PROVIDED "AS IS." WE DO NOT GUARANTEE:

That deals will be honored exactly as posted (businesses set their own terms)
That businesses are insured, licensed, or qualified (verify yourself)
That the platform will be available 100% of the time
That all content is accurate

YOU USE VOILÀ AT YOUR OWN RISK. We are not responsible for:

Disputes between Locals and businesses
The quality of food, services, or experiences provided by businesses
Lost time, missed appointments, or no-show fees
Decisions you make based on platform content

11. Limitation of liability

To the fullest extent permitted by law:

Our total liability is limited to what you paid us in the last 12 months (for businesses/creators) or $0 (for free users)
We are not liable for indirect, incidental, or consequential damages
This limitation applies even if we knew the damages were possible

Some states don't allow this limitation, so it may not apply to you.

12. Termination

By you

Cancel anytime through Settings or by emailing jennifer@voila-local.com
Subscription cancels at the end of the billing period
Your data is deleted 90 days after termination (per Privacy Policy)

By us

We may terminate accounts for violations of these Terms
We will give 30 days' notice for non-violation terminations (e.g., if we discontinue the service)
We may issue refunds in our discretion

13. Changes to these Terms

Material changes: 30 days' email notice before they take effect
Minor changes (typos, clarifications): posted here without notice

Continued use after changes = acceptance.

14. Governing law

These Terms are governed by the laws of the State of Florida, USA. Disputes will be resolved in state or federal courts in Florida (specifically, Collier County, FL).

15. The legal stuff at the end

Severability: If any part of these Terms is invalid, the rest still applies.

Entire agreement: These Terms + the Privacy Policy + SMS Policy + (if applicable) the Affiliate or Business Agreement form our complete agreement with you.

Force majeure: We're not liable for events beyond our reasonable control (natural disasters, internet outages, etc.).

Contact: jennifer@voila-local.com for any questions.